Call Centers for Class Communications
Class Action & Mass Tort Technology
Call Centers for Class Communications
BMC Group provides a configurable call center service for your business. Depending on your particular needs, you can define how we configure our support structure. BMC Group call center support services are available abroad for lower cost options and available in the United States. By managing our contact-centers on-site, we can rapidly launch a litigation support center (in less than two days, if needed) and implement system updates on a same day basis.
In addition, BMC Group provides class communications for legal teams. Our call centers provide class members with easy-to-access, plain language answers to their questions regarding litigation and their rights, in a way that minimizes the costs of claims administration.
BMC Group Technical Infrastructure
BMC Group’s enterprise grade infrastructure can handle more than 1,000 simultaneous calls, and includes:
An Interactive Voice Response (“IVR”) system with full database integration that may be used to provide class members with automated communications regarding their claims and the specifics of a settlement
Skills based routing which ensures the highest trained and available agent is available
Automated queuing of fax, chat, email, and social media to call center agents, ensuring that class members are provided with controlled support
Advanced call monitoring and recording to ensure that class members are receiving accurate information regarding the settlement
More Class Action & Mass Tort Technology
Secure Virtual Data Room
SmartRoom is a secure virtual data room that provides legal teams with the ability to share sensitive documentation, streamline workflow, and prepare data for use in legal cases. Learn More
Secure Web Hosting
Through years of research and refining, BMC Group has evolved its state of the art software and security practices and paired them with an ultra‐secure web hosting infrastructure to provide top‐level customer support and system monitoring. Learn More
Global Claims Processing
BMC Group is a leader in claims processing methods and procedures, and provides clients with high-quality, cost-effective settlement solutions involving fewer than 100 class members to more than 100 million records. Learn More
Data Management
We provide our clients with the highest standard of care to ensure the integrity of the class action settlement administration process, maintain the confidentiality of each settlement, and protect the rights of class members. Learn More
Reporting
BMC Group provides 24/7, web-based access to case and class member information and critical reporting metrics. Learn More
