Class Action & Mass Tort Services
The consequences of incomplete or insufficient notice can be far-reaching and expensive. At BMC Group, our experts design notice plans that use plain language to reach class members. Our notice plans also provide quantifiable measures of adequacy and fulfill all CAFA requirements.
Noticing Services include:
BMC Group provides expertise of media terms, data, calculations, and methodology to develop the most effective notice campaign. Project managers assess whether or not class members are known. When the identities of class members are not known, a media-based or combined mailing/media notice program may be necessary.
With backgrounds in media planning and buying, our experts have designed and implemented many of the largest notification programs in recent history. BMC Group’s in-depth analysis of key factors, such as target audience demographics and media usage, geographic zone, timing constraints, and monetary parameters, allow us to design programs that specifically meet each case’s unique needs. Our media-based notice programs are scientifically calculated to effectively reach class members with the “best notice practicable,” providing courts with the information they need to make an informed decision as to the adequacy of the program.
BMC Group notices are written in clear and concise plain language to capture the attention of class members and satisfy the plain language amendment to Rule 23. Following the “illustrative” model notices prepared by the Federal Judicial center, we work in unison with all parties to accurately convey case details in an unbiased manner so that those affected can make an informed decision about their rights and options.
BMC Group provides class members with easy-to-access, plain language answers to their questions regarding the litigation and their rights.
Class Communication Services include:
- 24/7 call center support
- Toll-free IVR system
- Foreign language support in over ten languages
- Web site development and hosting
BMC Group maintains a state-of-the-art call center capable of handling more than 1,000 simultaneous calls. When class members call, they are routed to an interactive voice response (IVR) system that provides pre-recorded messages about the proposed settlement. Should additional information be needed, the system automatically routes the caller to the proper pool of agents. This process ensures that each class member gets his or her questions and concerns answered — in a way that minimizes administrative expenses for the settlement.
All of the information — and more — that a class member can receive from a call center also can be provided online, including:
- Answers to commonly asked questions
- Registration for inclusion in class mailings
- Downloadable versions of case documents
- Calculation of claim eligibility
- Claim status and deficient claim resolution tools
More Class Action & Mass Tort Services
Backed by our dedicated team of experts, BMC Group’s pre-settlement consulting services controls expenses and minimizes the time from settlement to distribution. Learn More
BMC Group has the experience and systems to accurately and efficiently manage a claims process, while protecting the confidentiality and integrity of class member data. Learn More
BMC Group efficiently manages all aspects of distribution including controlled disbursement, cash management, investment management, escrow services, tax reporting (1099, 1098, and W-2), qualified settlement fund, and tax reporting. Learn More