Call Centers

Restructuring & Bankruptcy Technology

Call Centers

BMC Group provides a configurable call center service for your lenders and creditors. Depending on your particular needs, you can define how we configure your support structure. By managing our contact-centers on-site, we can launch a restructuring support center and implement system updates on a same day basis.

Call Center infrastructure services include:

  • Handles more than 1,000 simultaneous calls

  • Provides automated communications through Interactive Voice Response (IVR) system with full database integration to communicate claim details and other specifics related to the debtor's case.

  • Ensures Skills-Based Routing of the best trained and available agents available to answer questions regarding a case.

  • Automates queuing of fax, chat, email, and social media to call center agents is available.

  • Provides advanced call monitoring and recording to score agents performance against pre-defined objectives.

More Restructuring Technology

Global Claims Processing

BMC Group's innovative e-claims processing system provides a secure online workspace designed to meet the knowledge sharing demands of bankruptcy case management. Learn More

Data Management

As a claims agent, BMC Group works with trustees to ensure all operating guidelines and reporting requirements are met. Learn More


We facilitate pre-petition and post-petition accounts payable cut-off and provide detailed reporting as necessary for the case. Learn More

Secure Document Exchange

BMC Group offers SmartRoom, an award-winning virtual data room, provides secure document exchange during such critical events as an corporate asset sale. Learn More

Why Choose BMC Group?



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Graceway Pharmaceuticals

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