Call Centers
Restructuring & Bankruptcy Technology
Call Centers
BMC Group provides a configurable call center service for your lenders and creditors. Depending on your particular needs, you can define how we configure your support structure. By managing our contact-centers on-site, we can launch a restructuring support center and implement system updates on a same day basis.
Call Center infrastructure services include:
Handles more than 1,000 simultaneous calls
Provides automated communications through Interactive Voice Response (IVR) system with full database integration to communicate claim details and other specifics related to the debtor's case.
Ensures Skills-Based Routing of the best trained and available agents available to answer questions regarding a case.
Automates queuing of fax, chat, email, and social media to call center agents is available.
Provides advanced call monitoring and recording to score agents performance against pre-defined objectives.
More Restructuring Technology
Global Claims Processing
BMC Group's innovative e-claims processing system provides a secure online workspace designed to meet the knowledge sharing demands of bankruptcy case management. Learn More
Data Management
As a claims agent, BMC Group works with trustees to ensure all operating guidelines and reporting requirements are met. Learn More
Reporting
We facilitate pre-petition and post-petition accounts payable cut-off and provide detailed reporting as necessary for the case. Learn More
Secure Document Exchange
BMC Group offers SmartRoom, an award-winning virtual data room, provides secure document exchange during such critical events as an corporate asset sale. Learn More
